Shipping & Delivery
We aim to despatch your order on the same day you make it. We keep you notified every step of the way with updates on your despatch and shipping status.
Tracking Your Delivery
We send you a tracking number when we have one so you can track your order on its journey to you.
How long will my order take to deliver?
Our UK couriers work hard to deliver your order in 2 or 3 days. European orders 5-7 days. International orders 5-10 days. Sometimes this may take longer but you will be notified when your order has shipped and you can track your order at every step with your tracking number.
What are your postage rates?
Our postage options for the UK and Worldwide can be viewed here.
Customs and import taxes
Customers are responsible for any customs and import taxes that may apply. DTF is not responsible for delays due to customs.
Credit card information
DTF keeps your payment information secure. DTF never receives your credit card information, it is processed by our banking system.
For any issue with one of our products please first get in touch with us and we’ll do our best to put things right. Email us at: email@example.com
We offer a 30 day return policy for products over £48 purchased at Don’t Tell Fred. Exemptions, regardless of price, are Activity Packs, sticker products and personalised products such as bespoke labels and digital downloads. For products over £48 you have a 14 day period to first tell us you have changed your mind and then a further 14 days to return the product in its original condition and well wrapped in its original packaging. We will then refund you within 14 days. We can’t cover return postage unfortunately so we recommend a tracked postage service in case of losses or delays in transit.
Don’t Tell Fred is a brand owned by Studio Eleven based in London at 14 Derby Road, East Sheen, London SW14 7DP.
Description of goods and services:
Don’t Tell Fred uses an online e-commerce store at www.donttellfred.com to sell wall art online and a range of associated creative products either shipped physically or as digital products.
There are various opportunities to sell our products so if you would like to stock DTF products please get in touch by email in the first instance: firstname.lastname@example.org